Frequently Asked Questions
We make renting out your space simple and efficient. Get started with our 5 steps guide to a successful booking, or find some answers in our FAQs.
We make renting out your space simple and efficient. Get started with our 5 steps guide to a successful booking, or find some answers in our FAQs.
GENERAL
We are in pre-launch for the moment. That means you can use Pop Up Showcase for free (and make any suggestions).
Pop Up Showcase is the first online marketplace for renting short term jewelry and watches retail space. We are matchmakers, we connect jewelry and watches’ available showcases to brands.
Retailers can list showcase(s) and brands can search for showcase(s) by either browsing our guides or entering their preferred retailer names, brands or locations directly into the search bar.
We are a marketplace where retailers and brands have equal rights.
At Pop Up Showcase, we want to change the way brands engage with retailer.
Quality, reputation and professionalism of the retailers is essential to us. When retailers list showcases, Pop Up Showcase requests:
In case of negative opinions or feedback, problems with brands or booking cancellations, Pop Up Showcase reserves the right to refuse, suspend or terminate the Retailer’s account.
FINDING YOUR SHOWCASE(S)
Start your search by simply entering a destination into the search engine on the Homepage, by visiting the Find Showcase page, or by clicking on one of the premium locations across the world. In order to help you make clever decisions about the right showcase, you can use the advanced filters and search by type of store and/or by brands showcased.
Yes, you can visit a store in person to make sure it’s the right fit for your brand or collection before booking. Once a request has been submitted and the retailer has approved your brand and dates, just send us a visit request and we will organize a site visit for you.
Our Brand team can help you to find the perfect showcase for your brand or collection. Just submit a showcase request and a Brand manager will contact you.
PRICE
The price set on a showcase is all inclusive. All of our listing prices show the total booking amount, including future Pop Up Showcase’s fee.
Please keep in minds that you need to add to the booking rate, a commission on sales for the store owner. This commission rate is negotiable directly between the parties and the booking rate is often considered as a minimum guarantee.
For the majority of our showcases, retailers will not negotiate on the booking rate but will be more flexible regarding the commission rate.
When you make an enquiry, it’s the first step in the negotiation.
BRAND(S) PROMOTION
The local advertising campaign is a service offer by Pop Up Showcase to brands.
For each booking on our platform, Pop Up Showcase offers to create and launch a Facebook advertising campaign to reach your audience and help you meet your business goals:
By investing in your pop-up showcase event, our objective is to increase your visibility and drive more people in the store during the campaign. For more information visit our Facebook campaign page.
Please note that this free service is not available during the pre-launch period.
To support your Pop Up, we spend $2 per day on Facebook during half of the rental period to increase your visibility and drive people in the store. (Example: your rental is one month, we spend during the first two weeks).
If you wish to increase the daily budget of your Facebook campaign, just contact us. We charge a flat rate of 10%-25% based on your total ad spend. This single fee includes an account manager, ad creative, copywriting, AB testing and reporting. Minimum spending: $300
We allow and encourage the co-financing by retailers. Think about it…
Please note that this free service is not available during the pre-launch period.
Make a good impression and inspiring trust is essential to get showcases. Here are a few tips to improve your booking rate:
We look out for great stories, nice brands and promotion offers to appear in our mailers and blog. If you wish to get showcased in our mailer or blog, please contact us.
We are in pre-launch for the moment. That means that such service is not available yet.
REQUESTS AND BOOKING
To book a showcase, you need to submit an enquiry to the retailer. If your request is approved by the retailer, you will receive an offer letter. Your booking is confirmed once both parties (the retailer and brand) have signed the rental and consignment agreements and the required rent has been paid.
To check the availability of a showcase you need to submit an enquiry form. As we don’t have access to the retailer’s diaries, the dates you provide in the form will be sent to the retailer to determine availability.
Minimum and maximum booking period range between one day to few months depending of the preferences of the retailer.
If your request is approved by the retailer, you will receive an offer letter with the email address and phone number of the retailer. We always initiate contact with the retailers, giving them all the relevant information to respond to your request.
When you send a booking request, the retailer have 5 business days to accept, reject the request or ask for more information about your brand.
Sometimes plans change for Brands and they may need to cancel a confirmed booking. Pop Up Showcases has developed a cancellation policy that provides flexibility for Brands while still protecting Retailer who has reserved their showcase for Brands.
In case of any cancellation the Pop Up Showcase service fee of 15% will be retained.
To register your brand profile, visit the client support page and click “Brand Application form”. Then fill the form which needs your brand details and contact. Once you have submitted your form, an advisor of our brand partnerships team will contact you within the next working days after reviewing your profile.
Please note that no website, means no business with Pop Up Showcase.
Pop Up Showcase is preparing the draft documents for both parties (you and the retailer), to review, date and sign, ensuring the process of renting a showcase is hassle free. The booking is confirmed once both parties have signed the documents and the required fee has been paid.
You will receive a confirmation by email once this has happened.
To confirm a showcase, you must send the payout within 15 days of the start of the reservation directly to the bank of the retailer.
We are in pre-launch for the moment. That means that we don’t charge any service fee.
When you send a booking request, you will receive an email notification and the retailer will have 5 business days to accept or reject your request. If you do not receive any response after 5 business days, don’t hesitate to connect with other retailers.
Retailer may cancel a booking. If the retailer cancels your booking, don’t hesitate to connect with other retailers and/or requests a rebooking to different dates.
In case of any cancellation the Pop Up Showcase service fee of 15% will be retained.
Please note that after few cancellations, Pop Up Showcase reserves the right to impose penalties, and suspending or terminating the Retailer’s account.
In case of emergency, please let us know immediately.
When it comes to the “permitted to”, the brand can only display her jewelry or watch pieces in the showcase during the renting period. All other permissions such as:
– presence of a brand representative or promotor in the store,
– creation by the brand of a private event, sales event or press event in the store,
must be clearly specified and accepted beforehand by the retailer.
No, brand representative or promotor are not allowed during the renting period, except if the retailer accepts it. Retailer remains in full control of its store and showcase.
However, experience shows that clause collaboration between brand and retailer is crucial for success. We highly recommend to prepare a sales guide or manual which will be use by the retailer sales team as a training aid. Basically, it is a series of quick responses on customers’ common questions to help retailer convert sales more effectively.
Great visual merchandising is essential to grab a customer’s attention and brands know what works for their collections. Based on the size of the showcase, you must present a clear guideline to display your jewelry or watches (and provide props if necessary).
The acceptance of a booking request confirms the acceptance of the display guideline.
If you are happy and the retailer accepts to extend your booking period, you need to notify the additional booking period and rate in an extension booking form. The extension booking form can be signed here.
The showcase set-up can be done directly by the retailer or the brand owner depending of the terms agreed between the parties. Usually the set-up is scheduled the day before the launch of the pop-up or the day of the launch, just before the opening of the store.
It is the retailer’s responsibility to ensure that everything is in place and ready for kick-off.
LEGAL, CONTRACTS
The agreement is always between you and the retailer. Pop Up Showcase is preparing the draft documents for both parties, to review, date and sign, ensuring the process of renting your showcase is hassle-free.
The agreement is based on two legal documents:
The license agreement is a legal document between you and the retailer stating the rental amount, terms and conditions, responsibilities, and dates of your booking. The consignment agreement is legal document for transfer, storage, sale and resale of jewelry and/or watches owned by you.
There are standard documents and a draft copy will be attached to the offer, which you can review before signing.
The agreement is completed and effective only once you sign the documents.
The consignment agreement is legal document for transfer, storage, sale and resale of jewelry and/or watches owned by the brand.
Pop Up Showcase is preparing the draft documents for both parties, to review, date and sign, ensuring the process of renting your showcase is hassle free.
The document is sent when both parties are agreed on the price, dates and renting rules.
Retailer may cancel a booking. If the retailer cancels your booking, don’t hesitate to connect with other retailers and/or requests a rebooking to different dates. Please note that after few cancellations, Pop Up Showcase reserves the right to impose penalties, and suspending or terminating the Retailer’s account.
In case of any cancellation the Pop Up Showcase service fee of 15% will be retained.
Sometimes plans change for Brands and they may need to cancel a confirmed booking. Pop Up Showcases has developed a cancellation policy that provide flexibility for Brands while still protecting Retailer who has reserved their showcase for Brands.
In case of any cancellation the Pop Up Showcase service fee of 15% will be retained.
Pop Up Showcase is preparing the draft documents for both parties or in english or french.
PAYMENT, INSURANCE
Payment safety and support is incredibly important to us.
Brands are charged in full as soon as the booking request has been accepted by the retailer. As a result, brands cannot require partial deposits to secure showcases.
To book a space, you must send the payout within 15 days of the start of the reservation directly to the bank of the retailer.
We are in pre-launch for the moment. That means that we don’t charge any service fee.
Yes. You need an insurance policy in place for stolen and broken items. The insurance must cover consignment items. Copy of the insurance policy must be sent to the retailer before signing the agreement.
Yes. A copy of the insurance policy of the retailer is sent to the brand before signing the agreement.
The booking is confirmed once both parties have signed the documents and the required fee has been paid. You must send the payout within 15 days of the start of the reservation directly to the bank of the retailer.
Payment to the retailer can be made directly via most major credit or debit cards or via bank transfer.
Once payment has been made, retailer will send you an invoice.
DISPUTE, MEDIATION
Every booking is assigned to a manager.
If you have a problem during the booking process or booking time, contact our retailer team retailer@popupshowcase.com, and we’ll help sort it out as quickly as possible.
Mediation is a great way to solve traditional disputes and can be a much cheaper and quicker process than litigation. If you are unable to reach a resolution with the retailer or feel uncomfortable contacting them directly, you can escalate to our team by emailing to dispute@popupshowcase.com a thorough description of the issue.
By involving Pop Up Showcase in your dispute, you agree to accept our decision.
or ask our Brand Team find you showcase